Shipping policy
This policy applies to all orders placed through our online store www.beautyjar.com.mt
1. Processing Time
- Orders are processed within 1–2 working days after payment is received.
- Orders placed on weekends or public holidays will be processed the next working day.
2. Shipping Methods & Rates
We currently ship to Malta and Gozo.
- Standard Delivery (Malta): 5euro – Estimated delivery within 2–4 working days
- Standard Delivery (Gozo): 7euro – Estimated delivery within 3–5 working days
- Free delivery for orders over 40euro
For international orders, please contact us before purchasing.
3. Delivery
- Deliveries are made to the address provided at checkout. Please ensure your details are correct.
- We are not responsible for delays caused by incorrect addresses or circumstances beyond our control (e.g., courier delays, weather conditions).
4. Order Tracking
- If tracking is available, you will receive a tracking link via email once your order has been shipped.
5. Delivery Issues
If your order has not arrived within the estimated timeframe:
- Check your tracking information (if provided).
- Contact us at sales@beautyjar.com.mt with your order number so we can assist.
6. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery at sales@beautyjar.com.mt with your order number and photos of the issue.
- We will arrange a replacement or refund where applicable.
📧 Customer Support: sales@beautyjar.com.mt
📍 Business Address: SSkin Aesthetics, Triq bernardette San Gwan